Waldale, Inc. Presents... The GASAV-R BBQ Shut Off Valve

FAQ

Frequently Asked Questions

about your GASAV-R

1. Warranty

Waldale, Inc. warrants only to the original purchaser of the GASAV-R automatic shut-off valve that this product will be free from defects in material and workmanship under normal use and service for 90 days after date of purchase.

2. Does GASAV-R installation compromise operation of my gas grill or log lighter?

No. The GASAV-R valve is safe and is intended for this use. However, it is always a good idea to hire a professional tradesman to handle installation if you are in any way concerned with doing it yourself.

3. Does installing GASAV-R void any manufactures warranty for my gas grill or gas fireplace?

No. The GASAV-R valve works independently of your grill or log lighter and is simply installed on the existing gas line supplying the existing device.

4. Online Sales and Delivery

Your GASAV-R automatic shut-off valve will be shipped within 1-2 business days from the Credit card approval. Please allow for typical time in transit of 1-5 days when shipping to locations within the continental United States.

5. Snail Mail Orders

Make a check or money order payable to "Waldale, Inc". Please send a copy of your order request and payment to:

Waldale, Inc.
P.O. Box 508
New Providence, NJ 07974

6. Customer Support

Direct all inquiries to support@gasav-r.com or 855-WALDALE

7. Shipping and Handling

Shipping and handling will be added to all orders as shown on your order form.

Canada: On orders shipping to Canada, buyer is responsible for additional duties and taxes required by the Canadian government on imports.

International: On orders shipping Internationally, except Canada, we will provide weight and dimensions of GASAV-R valve package. You are responsible for arranging pick-up and shipping from our facility in NY.

8. Order Confirmation

Your order confirmation will be sent within 24 hours via email. Please check your Spam folder. Often, e-mails are delivered directly to your spam folder. Please, also make sure that you provided us your correct e-mail address. If you think, you provided us an incorrect e-mail address by mistake, simply contact us and we will correct it in our system and send you a confirmation right away.

9. Sales Tax

According to law, we must charge appropriate sales tax in New York state only. New York law requires us to charge sales tax on S&H also.

By purchasing from our Web Site, you also acknowledge that you have read and fully understand these policies.

10. Installation Instruction

Download the installation instructions that are included in the GASAV-R Valve package:

http://gasav-r.com/GASAV-R INSTRUCTIONS 2012.pdf

11. Returns

Should your timer need to be returned, please contact us via email at support@gasav-r.com for a return address. We will perform an inspection to determine if the item is defective. If your return is approved, a replacement will be sent at no charge. You are responsible for paying any shipping costs to return your item. Shipping costs are non-refundable.

 

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Waldale, Inc Presents... The GASAV-R Gas Shut Off Valve

Copyright 2012-2017 - Waldale, Inc. | PO Box 508, New providence, NJ 07974 | 855-WALDALE (855-925-3253) | Support@GASAV-R.com | FAQ | Home |